Claims processing

CF Fund Services S.A., in accordance with the Regulation CSSF Num. 16/07 adopted an operational procedure for the efficient management of customer complaints.

All complaints should be sent by mail, email, fax or telephone to the complaints officer:

Email: info@cf-fs.lu (Specify subject - Claim -)

Fax: +352 45 31 23

Courier: Rue Jean Piret 1b, L-2350, Luxembourg.

Phone: +352 45 123 300

The claim must include the claimant's contact information and a brief description of the nature of the claim.

CF Fund Servicves S.A. will attempt to provide a response within 10 days. If longer processing time is deemed necessary, CF Fund Servicves S.A. will confirm in writing that the claim has been properly received and will indicate that it is being analyzed. This confirmation will include the name and contact details of the person in charge of processing the claim. CF Fund Servicves S.A. will attempt to provide a response within one month of receipt of the complaint and if this is not possible, the claimant will be notified and the reason for the delay and an estimate of the response date.

In case of disagreement or non-receipt of a response, the client can contact Mr Pascal Schiltz, company Director, at the following contact: pascal.schiltz@cf-fs.lu, Fax: +352 45 31 23 or Mail at 1b Rue Jean Piret, L-2350, Luxembourg.

In the event of persistent disagreement, the claimant may request an extra-judicial opinion from the Luxembourg regulator, the CSSF, in accordance with CSSF regulation 16/07 http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/ RG_CSSF / RCSSF_No16-07eng.pdf) and http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_No16-07.pdf (In French).

The contact details of the CSSF are as follows:

Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg
Tel.: +352 26 25 1 - 1
Fax: +352 26 25 1 - 2601
reclamation@cssf.lu